Privacy Policy

  • Personal Information: When you place an order with us, we collect personal information such as your name, email address, shipping address, and payment details. This information is necessary for processing your order and delivering our products to you.
  • Transaction Details: We may collect information related to your purchases, including product details, order history, and payment records.
  • Communications: If you contact us for customer support or inquiries, we may collect information related to your communication with us, such as email exchanges or chat transcripts.

2. Use of Information:

  • Order Processing: We use the personal information you provide to process your orders, fulfill your purchases, and deliver products to you.
  • Customer Support: Your information may be used to respond to your inquiries, address your concerns, and provide assistance regarding our products and services.
  • Communication: We may use your contact information to send you important updates, notifications about your orders, promotional offers, and marketing communications. You can opt out of marketing communications at any time.

3. Data Security:

  • We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is stored securely and accessed only by authorized personnel.

4. Non-Refundable Products:

  • Please note that our products may be non-refundable or have specific return policies due to  customized or personalized items. We encourage you to review the product descriptions and return policies before making a purchase.

5. Your Photo and Data Security:

  • Any photos or personal data you provide to us for customization purposes are treated with the utmost confidentiality. We do not share your photos or data with third parties without your explicit consent.

6. Contact Us:

  • If you have any questions, concerns, or requests regarding your privacy or the handling of your personal information, please don't hesitate to contact us at [fenlake.in@gmail.com]

Shipping  Details:-


Shipping and Delivery: Reliable shipping with tracking; delivery within 5-7 business days.


General Information


All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment Razorpay.


Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.



Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [fenlake.in@gmail.com/9905442618].


Questions

If you have any questions about the delivery and shipment or your order, please contact us at [fenlake.in@gmail.com/9905442618].



Order Tracking

Once your order has been shipped, we will send you a confirmation email with tracking information. You can track the status of your shipment through the carrier's website using the tracking number provided.



Incorrect Address

If a package is returned to us due to an incorrect or incomplete address provided by you, the customer, we will attempt to contact you for a corrected address. You will be responsible for the re-shipment costs once we have an updated address.